Returns Policy

Can an order always be cancelled?
No orders cannot be cancelled for goods requested to a specific size or made to meet the customer’s specific requirements.All respiratory equipment must be unused and in the original packaging unopened if being returned. If packaging is opened, goods cannot be returned in any circumstance.

Can customers always cancel an order outside the 7-day “cooling off” period?
Yes – if we have agreed that they can and that the customer agrees to meet restocking charges and all carriage costs.

How to cancel an order:
Notify us in writing (a telephone call only is not acceptable) by letter to:
Nebulisers Direct, Ty Newydd Farm, Peterston Road, Groesfaen. CF72 8NU

Responsibility of care of goods:
The customer must take reasonable care whilst the goods are in their possession and ensure that the goods are returned to us in pristine condition, unused and in the original packaging within 7 days of cancellation of the order.

Who arranges to pay for returning the goods if an order is cancelled when the goods are not faulty and when they comply with the contract?
Unless we have agreed otherwise it is for the customer to return the goods to us in pristine condition in the original packaging at their expense.

Who arranges and pays for returning the goods if an order is cancelled when the goods are alleged to be faulty?
If the customer intends to reject the goods we must be informed in writing immediately . The customer must not use the product again from that point in time.

It is for the customer to re-pack and return to us the goods in the original packaging. We will refund the cost of the goods if found faulty.

If the goods are found not to be faulty then the customer will be charged the cost of inspection and repair/replacement and all carriage costs.

Is the customer entitled to cancel an order if the goods are delivered late?
Yes – delivery must be within the delivery period agreed with the customer or, if no period was agreed, within 30 days of receiving the cleared funds.

The customer is entitled to a full refund including carriage costs.
Can customers claim goods are faulty after the deadline for cancellation has expired?
Yes – if the goods do not conform to contract, i.e.
“As described” – pictorially or in writing;
“Not of satisfactory quality” – taking into account appearance and finish (i.e. scratched or dented), price, safety and durability;
“Fitness for purpose” – the goods must be fit for the purpose provided, as long as they are subjected to normal usage – “normal usage” being that described in the Operator’s Manual (when one is applicable).

When do we have to refund a customer’s money if an order is cancelled?
As soon as possible after the customer cancels, or within 30 days at the latest, we must refund the customer’s money, even if we have not yet collected the goods or had them returned to us.