Due to the current situation with the Coronavirus outbreak we cannot accept any returns of items purchased - please be aware of this when placing orders. This overrides our normal terms and conditions until further notice.
Terms & Conditions
Nebulisers Direct at:
Ty Newydd Farm, Peterston Road, Groesfaen. CF72 8NU
Terms & Conditions
We recommend that you print and keep a copy of these terms and conditions for future reference
Conclusion of Contract:
Contract is concluded when either we email the customer of the delivery date for the goods or from the time the goods are delivered to the delivery address on the order.
What is the cancellation period?
Can an order always be cancelled?
No orders cannot be cancelled for goods requested to a specific size or made to meet the customer’s specific requirements.
All respiratory equipment must be unused and in the original packaging unopened if being returned. If packaging is opened, goods cannot be returned in any circumstances.
Can customers always cancel an order outside the 7-day “cooling off” period?
How to cancel an order:Notify us in writing (a telephone call only is not acceptable) by letter to:
Responsibility of care of goods:
Who arranges to pay for returning the goods if an order is cancelled when the goods are not faulty and when they comply with the contract?
Who arranges and pays for returning the goods if an order is cancelled when the goods are alleged to be faulty?
It is for the customer to re-pack and return to us the goods in the original packaging. We will refund the cost of the goods if found faulty.
If the goods are found not to be faulty then the customer will be charged the cost of inspection and repair/replacement and all carriage costs.
Is the customer entitled to cancel an order if the goods are delivered late?
The customer is entitled to a full refund including carriage costs.
Can customers claim goods are faulty after the deadline for cancellation has expired?
“As described” – pictorially or in writing;
“Not of satisfactory quality” – taking into account appearance and finish (i.e. scratched or dented), price, safety and durability;
“Fitness for purpose” – the goods must be fit for the purpose provided, as long as they are subjected to normal usage – “normal usage” being that described in the Operator’s Manual (when one is applicable).
As soon as possible after the customer cancels, or within 30 days at the latest, we must refund the customer’s money, even if we have not yet collected the goods or had them returned to us.
“Warranty” explanation notes– under the terms of the Manufacturer’s Warranty
Warranty include the following:
any periodic adjustments necessitated by use or wear, including adjustments of power contacts;
abuse, misuse, accident or negligence;
improper operation, maintenance and storage;
repairs and/or modifications made to any part without specific consent from RDK Mobility
battery fluid spillage or leakage.
Warranty replaced parts are covered under the “original warranty” and hence are only
valid from the original date of purchase of the goods.
The warranty part supplied will be of at least equivalent specification and age or wear as that part being replaced.
The Warranty is not transferable.
What must the customer do when a fault becomes apparent?
You can ask us to update your personal information by emailing precise details of your request
Please ensure you type “update” in the subject line of your email.
your full name, your postal address, including postcode, your email address.
We will then suppress your data from all direct marketing, although we will still keep it for processing your order and fulfilling customer service and after-sale obligations. Alternatively, you can post your request to the address in below.
You also have the right to request a copy of any personal information we hold about you.
To do this, simply write to us at the following address, enclosing a cheque for £10 payable to Nebulisers Direct to cover our administration costs:
Ty Newydd Farm